Problems & Solutions

Game Depot Theme Doesn't Have Link to Gift Certificates Page
There is a known issue with the Game Depot theme, where if you have Gift Certificates enabled, the link will not appear on the front of the site. Applie...
Thu, Apr 11, 2019 at 11:14 AM
I've Made a Mistake in Cart Designer. How do I fix it?
Have you accidentally deleted HTML in Cart Designer, or added some content which messed everything up? Are you in a panic? Don't be! There is an easy s...
Thu, Apr 11, 2019 at 11:36 AM
QB Sync - Failure to sync sales receipts with error "You must select a product/service or an account for each split line with either an amount or a billable $$customer$$"
Log into into QuickBooks Online and click ‘Company’ Once there click ‘Preferences’ Scroll down until you see ‘Shipping’ or search for ‘Shi...
Thu, Apr 11, 2019 at 12:05 PM
USPS Cannot Ship to Canada Issue (May 2015)
Note: In May of 2015, USPS made some changes to their API which required certain information to be sent over. The issue caused USPS shipping from the US to...
Thu, Apr 11, 2019 at 12:00 PM
Using Search Funtion Displays All Products
There is a known bug in versions 3.8.2 R3 and 3.8.3 R1. where if you search for a product, all of your products will show up. You can download the fixes bel...
Thu, Apr 11, 2019 at 12:11 PM
Why Are My Taxes Not Working?
If you ever run into the issue of taxes not calculating, this generally means a setting is off as opposed to there being a technical issue. Applies to V...
Thu, Apr 11, 2019 at 12:22 PM
Why Are My PayPal Banner Widgets Not Working?
In PinnacleCart, you can add PayPal BillMeLater Banners to your left or right columns in the form of Widgets. You must make sure to have all your settings i...
Thu, Apr 11, 2019 at 12:29 PM
Database Error On Category Pages
There is a known bug in 3.8.3 R1 when you have "Show nested categories products on a parent category page?" disabled. If you click into a category...
Thu, Apr 11, 2019 at 12:32 PM
How to Reset your Admin Password
If you ever forget the password to login to your admin area, follow this article to reset it. Applies to Version(s): 3.8.0 - Current In this article...
Wed, Apr 10, 2019 at 5:42 PM
Clearing Browser Cache and Cookies
When you have issues such as new images and changes to your site not showing up, it's most likely happening due Caching. This article will walk you thr...
Thu, Apr 11, 2019 at 12:35 PM