The Payment Card Industry Data Security Standard is a set of requirements designed to ensure that all companies that process, store or transmit credit card information maintain a secure environment. So if you're using a Merchant ID, this will help explain a bit more. 

Applies to Version(s): All Versions

In this article you will learn

What is PCI Compliance

How do I scan?

How do I report my failed PCI?

After I report what happens

Current Known Issue

What is PCI compliance?

Note:It is important to note, the payment brands and acquirers are responsible for enforcing compliance, not the PCI council.

PCI Compliance ensures your customer are safe when entering personal information while purchasing goods and services from your site.

Here you can review a copy of the PCI DSS

PCI applies to any Organization or Merchant, regardless of size or number of transactions, that accepts, transmits or stores any cardholder data. So basically if any customer makes a transaction on your site using a payment gateway in any shape or form this would apply to you. 

You can review more information about PCI Compliance if you would like to by going to this compliance guide .

How do I scan?

Note: Only if you're being told you have failed PCI Complaince will you need to continue on

There are many companies out there to scan with, the one we recommend on our site is McAfee. But if you're already using your own company or you have a preference you can use that. 

Here are a list of companies you can take a look at. 

How do I report my failed PCI Scan?

Note: If you open a ticket through the Admin of your cart you will need to reply back and attach the scan that way as there is no way currently to attach on the ticket through the Admin

For this you will want to open a ticket with our support team and attach the PCI Scan PDF to your reply. You can open ticket through the admin of your cart or by going to

After I report what happens?

We will take the scan to our Network Admins and make adjustments to the server enviornment to make sure everything is in working order. After we have done this we will let you know and have you scan again.

Current Known Issue

Note: If your scan comes back with a fail on TLS 1.0, this is a current issue we are in the process of addressing

TLS 1.0 issues with our servers are being worked on and we hope to have this completely fixed by the end of the year. You can download the PDF attached at the bottom of this article, and provide that to your scanning company as this outlines our plan for the issue. It's our assessment of the situation and the course of action we are taking.  

Links to Related Articles.

None at this time.

If you didn't get your question answered, please contact the Pinnacle Cart Support Team. To submit a ticket, go to the My Account drop-down menu at the top right of the admin area and select Support