FAQ

Does PinnacleCart have a community forum?
YES, we do! To access our community forum, click here. You have to log into your account first before you can post topics, answer questions, or leave commen...
Tue, Nov 10, 2020 at 4:29 PM
What is a 404 error and how do I fix them?
404 pages are present when a page has been removed/deleted or turned off to be worked on. These pages present an error saying something like, "The page...
Sun, Nov 22, 2020 at 11:18 PM
Can I access PinnacleCart Source Code (PHP)?
Yes, you can have access to the PinnacleCart source code. Contact your account representative through phone, email, chat, or submit a support ticket to requ...
Tue, Nov 10, 2020 at 4:32 PM
How do I edit or change the look of my invoices?
To change the look of your printed invoices, you will need access to the HTML files and modify them. This article explains how you can edit or change the lo...
Tue, Nov 10, 2020 at 4:39 PM
How do I migrate my Shopify store to PinnacleCart?
Here are 2 options on how you can move your store from Shopify to PinnacleCart.  Applies to Version(s): 3.5.x to Current In this article, you will...
Tue, Nov 10, 2020 at 10:44 PM
Can I Change the Default Search Status for Orders?
By default, when you access the Orders page, the orders shown have a Status of Process and Payment status of Pending or Received. This can be changed, but i...
Mon, Sep 23, 2019 at 9:31 PM
What is the difference between bandwidth and disk space?
Bandwidth and Disk Space are an important part of your hosting. Knowing the difference between the two will help you better understand what Plan you should ...
Tue, Nov 17, 2020 at 6:02 PM
How do I access my login page in PinnacleCart?
Every PinnacleCart store has its own unique login page. The address to your cart's admin login page will depend on the domain you have on your account,...
Tue, Nov 10, 2020 at 10:55 PM
How Can I Prevent Visitors From Viewing the Price of Products?
There's a few different ways to hide prices in PinnacleCart. You can prevent visitors from seeing the price, forcing them to create a login to view it....
Wed, Apr 10, 2019 at 12:17 PM
How Do I Setup a CAPTCHA On the Forms On My Site?
PinnacleCart has a built in integration with reCAPTCHA, Google's CAPTCHA service. You do not need to mess with code to get this to work. A CAPTCHA ...
Mon, Nov 23, 2020 at 12:35 AM