You can add a tracking number and shipping provider to any order even while you are still fulfilling it. 


Applies to Version(s): 3.9.x  Series


In this article, you will learn:

Viewing New Orders

Searching Orders

Updating an Order’s Status



Viewing New Orders


In the Admin Menu on the left side, click Orders & Customers then Orders. The default view is the orders that have yet to be processed. The order status will be set as Process. Depending on your Payment Gateway settings, the payment status will be set as Pending or Received.

settings for orders


Searching Orders


Completed or Fulfilled orders will NOT display on the Orders page. You will need to click the Search button on the right side to find orders that have a status other than Process. When you click Search, you will be presented with multiple options.


You can search for a specific Status or Payment status. You can also search by the customer's last name or order ID.


Note: Abandoned orders will not show up even if you make a search of all your status. You must search specifically for Abandoned orders.

search orders


Updating an Order’s Status


To update the Status or Payment status of an order, click an Order ID or Customer name. Click Update Status. Here you will have multiple options for both order and payment status.


If you have selected the Notify customer? option, the customer will receive updates on the status of their order.


You can click Fulfill to immediately update the status to Completed order and the payment status to Received. It will also ask you for a tracking number (optional) so this can be included in the order details. When an order has a status of Fulfilled, the cart assumes it has been shipped.

update order status


In the Tracking information section, enter your shipment's tracking number:


PinnacleCart might recognize the tracking number format and choose a shipping carrier for you. If it doesn't, or if it chooses the incorrect one, you can select a shipping carrier from the Tracking Company drop-down menu.


If your carrier isn't fully supported by PinnacleCart, or if you select Other from the Tracking Company drop-down menu, then you can enter the Tracking URL manually.


This tracking number will appear on the order status page. Make sure that you enter the complete URL (including the digits) that your carrier provided to track the shipment.
Click the Save button.

fulfill line items



Links to Related Articles


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If you didn’t get your question answered, please contact the Pinnacle Cart Support Team. To submit a ticket, go to the My Account drop-down menu at the top right of the admin area and select Support.