You can add a tracking number and shipping provider to any order even while you are still fulfilling it.

Applies to Version(s): 3.8.0 - Current

In this article, you will learn:

Viewing New Orders

Searching Orders

Updating an Order’s Status

Viewing New Orders

In the Admin Menu on the left side, click Orders. The default view is of new orders that have yet to be processed. The order status will be set as Process. Depending on your Payment Gateway settings, the payment status will be set as Pending or Received.

settings for orders

Searching Orders

Completed or Fulfilled orders will NOT display on the Orders page by default. You will need to click the Search button on the right side to find orders that have a status other than Process. When you click Search, you will be presented with multiple options.

You can search for a specific Status or Payment status. You can also search by the customer's last name or order ID.

Note: Be aware that abandoned orders will not show up in a search of All for status. You must search specifically for Abandoned orders.

search orders

Updating an Order’s Status

To update the Status or Payment status of an order, click the Order number or Customer name. Click Update Status. Here you will have multiple options for both order and payment status.

If you have Notify Customer selected, and email will be sent giving them an update on the current status of the order.

You can click Fulfill to immediately update the order status to Completed and the payment status to Received. This will also ask you for a tracking number if you have one so this can be included in the order details. When an order has a status of Fulfilled, the cart assumed it’s been shipped.

update order status

In the Tracking information section, enter your shipment's tracking number:

PinnacleCart might recognize the tracking number format and choose a shipping carrier for you. If it doesn't, or if it chooses incorrectly, then choose your shipping carrier from the Shipping carrier drop-down menu.
If your carrier isn't fully supported by PinnacleCart, or if you select Other from the Shipping carrier drop-down menu, then you can enter the Tracking URL manually:

This tracking number will appear on the order status page. Make sure that you enter the complete URL (including the digits) that your carrier provided to track the shipment.
Click the "Save" button.

fulfill line items

If you didn’t get your question answered, please contact the Pinnacle Cart Support Team. To submit a ticket, go to the My Account drop-down menu at the top right of the admin area and select Support.