There is no feature to import your images into your cart through the Admin, but this article will show you how to do so through FTP.

Applies to Version(s): 3.9.x  Series

In this article, you will learn:

Connecting to FTP

Image Naming

Upload path

Links to Related Articles

Connecting to FTP

Note: The FTP information below is for Plesk and Filezilla. Any Server or FTP client will also work.

If you don't have your FTP information and is a hosted customer, please reach out to Support and we will be glad to help you. If you have your Server Information and can log in, this article will help you set it up and get you into FTP with instructions (Filezilla).

Image Naming

Your image names will need to be based on Product ID in the Admin of the cart:


If you're going to upload Secondary Images, these will be named the same, except with one slight difference. So if I have 2 Secondary Images for the product above, they will be named as follows:



Now if we name a Primary Image using the Mixed IDs above, they will look like the following, and this time we will use underscores:


The image below illustrates how they look within my FTP client on the server:


Each Image ID will need a dash and a proceeding number following it to identify the order and number of Secondary image that is being used. If you have duplicate IDs for either the Primary Image or Secondary, this will cause the images not to show up in the cart and the Admin. 

Upload path

Note: Depending on your server structure, this path maybe different but yet straight forward to find. 

Once logged into FTP, the following paths will be where you can upload your Product Images:









This can also be different if your store is in a sub-directory on the server, for example, my server has many different directories for stock versions of the cart:


and the directory I'm using from above is cart380, so technically I'm accessing

cart380 directory

After your images are uploaded into the cart, you will want to use the Thumbnail Generator to sync images to the Products.

The Thumbnail Generator can be found by using the Search icon in the Admin or by going to Products & Categories >Thumbnail Generator

and if you're using Secondary Images, you will want to use the "Synchronize Secondary Images" button first, then Generate Thumbnails:

thumbnail generator settings

Once you have done all this your images should be matched up to the Products. If they're not you will want to check your Image names, make sure there are not duplicates, and no special characters outside of "- dashes", and "_underscores"

None at this time.

If you didn't get your question answered, please contact the Pinnacle Cart Support Team. To submit a ticket, go to the My Account drop-down menu at the top right of the admin area and select Support.