Submitting a Ticket

You may need to contact the PinnacleCart support team from time to time. Here's how.

Applies to Version(s): 3.8.0 - Current

In this article you will learn

How to Submit a Ticket in the Admin Area.

 To submit a ticket, go to the My Account drop-down menu at the top right of the admin area and select Support.

Fill in a subject line in the area for subject line and than in the Message Section a brief description of the issue along with any details you feel would be helpful to include for us to resolve the issue.

Next, be sure to select the option for Grant access to admin area  to allow us to access your admin area if you feel that we will need access to the carts admin in order to resolve your issue.  Rule of thumb is with this and is a suggestion, would be to enable admin access for us.

Click the Submit button in the upper right hand corner as shown below.

How to Submit a Ticket in Your Account Area (Emergency Tickets as Well).

To submit a ticket, login here.

If you don't know your password, click the 'Click here' link next to Lost your password?.

Enter the email address attached to your account and click the Reset Password button.

Once you've reset the password and logged in, scroll down  to your list of Licensed domains, and click any of the Email Support buttons.

Fill out the ticket form and click Submit.

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Links to Related Articles.

None at this time.

If you didn't get your question answered, please contact the Pinnacle Cart Support Team. To submit a ticket, go to the My Account drop-down menu at the top right of the admin area and select Support

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